Privacy Policy
This Privacy Policy sets out to explain how Personal Data about you is collected and used. We take your privacy seriously and ask that you read this privacy policy carefully as it contains important information for you.
How to contact us
Name: Delichon Wellness
Address: 1 Hyde Cottages, Fawley Lane, Morestead, Hampshire, SO21 1NA
Phone Number: 0791 266 7365
E-mail:hello@delichonwellness.co.uk
delichonwellness.co.uk
The type of personal information we collect.
We currently collect and process the following information that is provided by you:
- Name
- Address
- Telephone number
- Date of birth
- Age
- Occupation
- Emergency contact – name and telephone number
- Pilates experience
- Medical and injury history
- Health status
- Current medications
- Pregnancy status
- Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the personal information.
The personal information we process is provided to us directly by you for one of the following reasons:
- To contact you to confirm/change appointments
- To provide appropriate and safe treatment
- To inform you by email of information about our services which may be of interest to you and offers at Delichon Wellness. If you prefer not to be contacted, please let us know and we will remove you from our email list.
We do not distribute the information you share with us to any third parties.
However, with your consent, we may share your information with other healthcare or exercise professionals, to enable them to help treat you.
Why we need to collect your personal information.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Wickham Wellness at hello@delichonwellness.co.uk
(b) We have a contractual obligation
How we store your personal information
We use appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction. Your information is securely and confidentially stored either on paper or electronically.
Your personal data will not be kept longer than necessary. In case of claims for damages we are required to keep treatment records for a period of 7 years after the last treatment. After this point your records will be destroyed securely.
Our website contains links to websites and applications operated by other businesses e.g. Facebook, Instagram, Cliniko. These third party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide Personal Data. We do not accept any responsibility or liability for the content of these sites or the use of the data collected by any of these sites and you use these other sites at your own risk.
Use of Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so it can be improved.
Our website uses some necessary cookies because they allow visitors to navigate and use key features on the site. It also uses some Analytics and Performance cookies to collect information about how visitors interact with the site.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@wickhamwellness.co. if you wish to make a request.
How to complain
Delichon Wellness is registered with the Information Commissioners Office (ICO) as a Data Controller
If you have any concerns about our use of your personal information, please contact us at hello@delichonwellness.co.uk.
You can also contact the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire after
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
We may change this Privacy Policy from time to time, so you should check the policy occasionally to ensure you are aware of the most recent version. This version is dated 02/11/2022